With OP.ai you can achieve

OPerational Competence and Confidence

at The Speed of Thought Innovative new AI

Finance - Credit Card
Travel and Leisure - Airline
Telco - Mobile Phone Provider
Hospitality - Hotel Reservations
Retail - Women's Clothing
Real Estate - Housing Rentals
Insurance - Auto
Logistics - Shipping and Receiving

Customer Engagement and Interaction

A full customer service team, powered by AI

Don't settle for a basic chatbot - your customers deserve better. Get a fully stocked, AI-powered customer service automation platform that resolves more inquiries with the least amount of effort.

Customer Service

Our innovative Coach product empowers your agents by providing them with AI-driven guidance to select the most effective responses during phone conversations, chats, or emails with customers. This tool assists your team in achieving superior resolution outcomes, enhancing customer satisfaction.

Transform your agents to SuperAgents

Coach is designed to guide them in real-time to intelligently address customer inquiries. By highlighting key information and suggesting optimal responses, Coach AI ensures your team can provide exceptional service and resolutions, enhancing the overall customer experience.

Accelerate Resolutions with Coach AI

Boost conversation resolution speeds across phone, email, text, or chat with Coach AI. Our tool empowers agents with instant, AI-guided insights for quicker, more accurate customer responses, streamlining support and enhancing satisfaction.

Sales & Marketing

Continuously improve the customer experience by focusing on the areas with the biggest opportunity for improvement.

Onboard your top performing Smart NextGen Worker

Harness the power of Smart NextGen Workers to blend insights from your company's portfolio and strategies effortlessly. Through seamless integrations, they generate personalized marketing and sales solutions that resonate uniquely with each customer, driving unprecedented engagement and results.

Optimize Sales with Smart NextGen Workers

Revolutionize your sales funnel and processes with Smart NextGen Workers, removing tedious, redundant tasks from your team’s workflow. By automating the non-essential, they enable sales professionals to concentrate on what they do best: closing more deals and boosting revenue. Experience a streamlined path to enhanced sales performance and profitability.

Seamless Logistics with Smart NextGen Workers

Replace script-heavy, hard-coded chatbots with a powerful NextGen Workforce that’s easy to deploy and continuously improve.

Revolutionizing Supply Chain Efficiency

Unlock unprecedented levels of efficiency in your supply chain with Smart NextGen Workers. By automating complex logistical tasks, they ensure timely delivery, optimize inventory management, and reduce operational costs. Experience a supply chain that’s not only responsive but also predictive, ready to adapt to market demands with precision.

Enhancing Customer Satisfaction through Logistics

Elevate your customer experience by leveraging Smart NextGen Workers in your logistics operations. Their advanced capabilities ensure accurate, faster shipping, real-time updates, and efficient issue resolution. Transform your logistics into a customer satisfaction engine, creating loyalty through reliability and transparency.

Flawless Process Engineering and Automation

A full customer service team, powered by AI

Our AI-powered platform helps you deliver digital innovation faster and with less risk by providing a fundamentally better approach to test automation.

Transforming your policies, ideas or actions into defined workable processes (flowcharts)

Codeless test automation powered by Vision AI optimizes and accelerates end-to-end testing of all mission-critical applications and business processes across the enterprise.

Continuous testing for digital businesses

Codeless, easy-to-use cloud-based test automation for SaaS apps. It is model-based and uses simulations and scalable execution to help QA teams validate business flows.

Streamlining Operations with Vision AI

Leverage Vision AI for codeless test automation, transforming policies, ideas, and actions into streamlined, workable processes. This innovative approach optimizes and accelerates end-to-end testing of essential applications and business operations enterprise-wide, ensuring efficiency and reliability in every workflow.

Elevating Efficiency Across All Operations

Harness the power of automation to transform repetitive, non-creative tasks across your organization's operations. By streamlining these processes, every sector of your business can achieve higher efficiency, allowing your team to focus on innovation and strategic growth. This approach not only maximizes productivity but also ensures that operations across all departments are running smoothly and efficiently.

Optimizing Workflow Efficiency

Automate mundane tasks within your workflows to unlock new levels of productivity and focus for your team. From administrative duties to data entry, removing the manual element means your staff can dedicate their expertise to areas that drive growth and innovation. This shift not only boosts morale but also significantly reduces the chance for human error, streamlining operations for reliability and speed.

Enhancing Resource Allocation

Leverage automation to ensure that your most valuable assets—your people—are focused on high-impact, creative work that moves the needle. By reallocating resources away from routine tasks, your organization can invest more deeply in areas that contribute directly to its strategic goals. This not only optimizes your operational costs but also fosters a culture of continuous improvement and innovation.

Business Insights and Analytics

Unlocking Operational Efficiency Across Organizations

In today’s fast-paced business environment, leveraging insights and analytics is key to streamlining operations and enhancing efficiency across all organizational levels. By analyzing vast amounts of data, businesses can uncover patterns, predict trends, and make informed decisions that drive growth and innovation. This comprehensive approach ensures that every aspect of the organization is aligned with its strategic goals, maximizing efficiency and effectiveness.

Insights into your data

The only solution that combines an AI chatbot, help desk, and proactive support—so you can keep costs low, support teams happy, and customers satisfied.

Data-Driven Decision Making

Empowering organizations with the ability to make informed, strategic decisions based on actionable data insights. This use case highlights how analytics can transform raw data into valuable information, guiding leadership on resource allocation, market expansion, and customer engagement strategies. By embracing a data-driven culture, businesses can navigate the complexities of the market with confidence and precision.

Optimizing Customer Experiences

Enhancing the customer journey through analytics-driven insights. This segment explores the pivotal role of analytics in understanding customer behaviors, preferences, and feedback. By leveraging data, businesses can tailor their offerings, personalize marketing efforts, and ultimately, build stronger relationships with their customers. Analytics becomes the cornerstone of customer satisfaction, fostering loyalty and driving repeat business.

Unlocking the Power of Data

Quickly demonstrate security best practices and compliance readiness at cloud-native scale for sensitive data across all your public cloud, multi-cloud and on-premises environments.

Empowering Strategies with Analytics

Dive deep into the essence of your operations through our advanced analytics, which illuminate the patterns and trends hidden within your data, interactions, and feedback. This powerful analytical approach not only deciphers the complex web of operational data but also translates it into actionable insights, enabling your business to craft strategies that are informed, effective, and aligned with your growth objectives.

Enhancing Operational Intelligence

Gain an unparalleled understanding of your business operations with insights that go beyond surface-level metrics. This use case emphasizes the transformation of raw data into a strategic asset, offering a granular view of operational performance, customer engagement, and market dynamics. Through sophisticated analysis, identify opportunities for optimization, innovation, and competitive advantage.

Driving Customer-Centric Growth

Leverage the wealth of data from customer interactions and feedback to refine your approach to the market. This segment underscores the importance of analytics in developing a deep, empathetic understanding of your customers' needs and preferences. Utilize these insights to tailor your products, services, and communication strategies, ensuring that every customer touchpoint is engaging, relevant, and personalized. With a strong focus on analytics, foster a culture that prioritizes customer satisfaction and loyalty, fueling sustainable growth.

Actionable Business Intelligence

Continuously improve the customer experience by focusing on the areas with the biggest opportunity for improvement.

Empowering Strategic Decision-Making

Harness the power of actionable business intelligence to elevate your strategic decision-making process. Through comprehensive analytics that blend data, interactions, and feedback, organizations can gain deep insights into market trends, operational efficiencies, and customer behaviors. This intelligence informs strategic planning, driving growth, and competitive advantage in an increasingly data-driven world.

Enhancing Operational Performance

Optimize your operations with targeted analytics that identify efficiency gains and areas for improvement. By understanding the intricacies of your business processes, actionable intelligence guides you in streamlining workflows, reducing costs, and enhancing productivity. This focused approach ensures that operations are lean, agile, and perfectly aligned with your business objectives.

Driving Customer-Centric Strategies

Leverage analytics to deeply understand your customer base, crafting strategies that cater directly to their needs and preferences. Actionable business intelligence provides a roadmap for creating personalized experiences, improving customer satisfaction, and building loyalty. This data-driven approach not only enhances the customer journey but also boosts overall business performance by aligning products and services with customer expectations.

Prioritizing Privacy and Compliance in Every Step

At the core of our operations lies a steadfast commitment to privacy and compliance, ensuring the utmost security and confidentiality for your data. Our approach is defined by a foundational principle: your data remains exclusively within your organization. We guarantee no sharing with third parties, external organizations, or providers, with each client's data environment meticulously siloed to protect your operational secrets and strategies.

Dedicated Environments for Uncompromised Privacy

We provide dedicated instances for your operations, isolating and optimizing your data and processes for peak performance and unmatched security. This bespoke setup is a testament to our unwavering dedication to safeguarding your privacy and ensuring that your operational integrity is never compromised.

Rigorous Compliance for Trust and Reliability

Our services are meticulously crafted to comply with the rigorous SOC (System and Organization Controls) and PCI (Payment Card Industry) standards. By aligning our operational processes, data handling, and security measures with these stringent requirements, we offer a level of reliability and trust that meets the highest industry benchmarks.

Operational Excellence with Ops Insight Audit

Our Ops Insight Audit is a clear manifestation of our dedication to operational excellence and transparency. Through interactive audits, we provide a panoramic view of every transaction and interaction within your organization, aligning operations with your strategic objectives and delivering unparalleled operational clarity.

Times are Changing

Streamline, Economize and Remain Consistently Profitable

Scale up or Down at the Speed of Thought without any of the Headaches

Effortless Operational Flexibility

Embrace the future of operations with Smart NextGen Workers, designed to offer seamless scalability. Whether you're expanding rapidly to capture new market opportunities or downsizing to optimize costs, our technology ensures a smooth transition. By automating repetitive and non-creative tasks, we empower your team to focus on strategic initiatives, driving growth and efficiency without the traditional operational challenges.

Intelligent Insights for Strategic Decisions

Leverage actionable business intelligence to fuel your decision-making processes. With our advanced analytics and business insights, uncover patterns and trends that inform strategic decisions, optimize customer experiences, and streamline sales and marketing processes. Our platform transforms data into a powerful tool for predicting market dynamics, enabling you to adapt your strategies in real-time and maintain a competitive edge in a rapidly changing business landscape.

Industry Use Case

Continuously improve the customer experience by focusing on the areas with the biggest opportunity for improvement.

Travel & Leisure

Use Case:

Handling booking inquiries, cancellations, and rescheduling efficiently

Pain Point:

Managing a high volume of booking changes and customer inquiries during peak travel seasons or unforeseen events.


SMARTY Agent swiftly processes booking changes and addresses customer concerns, reducing wait times and improving customer satisfaction.


Use Case:

Addressing service outages and billing inquiries

Pain Point:

Quickly responding to customer concerns about service disruptions, outages, or billing issues.


SMARTY Agent swiftly processes booking changes and addresses customer concerns, reducing wait times and improving customer satisfaction.


Use Case:

Simplifying policy information and claim processing

Pain Point:

Addressing complex policy inquiries and efficiently managing claim requests.


SMARTY Agent demystifies policy details, clarifies coverage, and streamlines the claims process, enhancing customer trust and loyalty.


Use Case:

Scheduling vehicle services and addressing customer concerns

Pain Point:

Coordinating service appointments and handling various customer inquiries.


SMARTY Agent books service appointments, provides maintenance updates, and answers vehicle-related questions, optimizing customer support.


Use Case:

Managing appointment scheduling and patient inquiries

Pain Point:

Handling high volumes of appointment requests and addressing patient concerns.


SMARTY Agent streamlines appointment booking, shares clinic information, and answers general health inquiries, improving patient experiences


Use Case:

Assisting with account management and fraud prevention

Pain Point:

Addressing account inquiries and proactively detecting fraudulent activities.


SMARTY Agent helps with account-related questions, tracks suspicious activities, and supports fraud prevention efforts, ensuring customer security.


Use Case:

Resolving connectivity issues and managing plan changes

Pain Point:

Troubleshooting network problems and processing plan modifications.


SMARTY Agent guides customers through connectivity troubleshooting, assists with plan changes, and clarifies billing details, enhancing customer satisfaction.

Food and Entertainment

Use Case:

Processing orders and addressing customer concerns

Pain Point:

Managing high volumes of orders and handling customer complaints.


SMARTY Agent takes orders, addresses menu inquiries, and handles customer complaints promptly, ensuring a seamless customer experience.


Use Case:

Managing room bookings and addressing guest inquiries

Pain Point:

Handling reservation changes and addressing various guest concerns.


SMARTY Agent facilitates room bookings, assists with special requests, and answers guest inquiries, improving overall guest satisfaction.


Use Case:

Assisting with product inquiries and order tracking

Pain Point:

Providing prompt support for product questions and order status updates.


SMARTY Agent helps customers with product information, tracks order status, and handles returns or exchanges, boosting customer loyalty.

Real Estate - Housing and Rentals

Use Case:

Providing property information and scheduling viewings

Pain Point:

Responding to property inquiries and coordinating viewing appointments.


SMARTY Agent shares property details, answers common questions, and schedules viewings, streamlining the rental or purchase process.


Use Case:

Managing shipment tracking and addressing customer inquiries

Pain Point:

Providing real-time shipment updates and handling various customer concerns.


SMARTY Agent offers shipment tracking, resolves shipping issues, and answers customer inquiries, enhancing the overall customer experience.

Frequently Asked Questions

How does voice automation benefit my business?

Voice automation using our SMARTY Agent streamlines customer service, reduces call handling time, improves customer satisfaction, and cuts operational costs by providing accurate information quickly and efficiently.

Can SMARTY Agent integrate with our existing CRM or other systems?

Yes, SMARTY Agent can seamlessly integrate with your existing CRM and data sources to provide personalized and context-aware customer support.

How does SMARTY Agent handle multiple communication channels?

SMARTY Agent is designed to provide omnichannel support, handling voice calls, text messaging, web chat, and email, ensuring a consistent customer experience across all touchpoints.

What industries can benefit from SMARTY Agent services?

SMARTY Agent services are suitable for various industries, including telco, hospitality, retail, real estate, insurance, logistics, food and entertainment, medical, and automotive.

How do I train SMARTY Agent for my specific business needs?

You provide us with your Standard Operating Procedures (SOPs) and policies. We then train your SMARTY Agent using these materials and by observing your senior representatives in action.

How long does it take to implement SMARTY Agent in my business?

The implementation process typically takes between 2-6 weeks, depending on the complexity of your business requirements and integrations needed.

Is SMARTY Agent secure and compliant with data protection regulations?

Yes, our platform is SOC-2, PCI/DSS, HIPAA, and GDPR compliant, ensuring the security and confidentiality of your customer data.

Can SMARTY Agent understand and respond to complex customer queries?

Absolutely! SMARTY Agent is designed to comprehend and respond to complex questions, providing accurate answers, and engaging customers in a natural, conversational manner.

Can SMARTY Agent help reduce my customer support costs?

Yes, by deploying SMARTY Agent in your business, you can decrease your live agent workforce, boost productivity, and lower operating expenses, resulting in cost savings.

How do I know if SMARTY Agent is right for my business?

SMARTY Agent is suitable for businesses looking to enhance their customer support, streamline operations, and improve customer satisfaction. If you're unsure, we recommend exploring our use cases and assessing how SMARTY Agent aligns with your business needs.

Contact Us for Demo & Pricing

Our team is just a click away, ready to demonstrate our system, assist you with questions and  provide you with the information you need.